Basket Swag is declared a “disappointment free” zone. We guarantee your satisfaction with a money back policy and a free return shipping label. If you are disappointed with your item(s), ordered the wrong size or fabric selection…Click the “Contact”. Fill out the form. Type “Return” or “Exchange” in the subject line. Tell us the issue in the “Message” box. We will send a return label to your email address in a pdf format, along with any necessary instructions. Once Basket Swag receives the returned item, we will issue a full refund to your account (how you made original payment). We got it covered.